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Frequently Asked Questions

  1. How can I add photos to my Nixplay frame with playlists online?
  2. How can I use albums to add photos to my Nixplay frame online?
  3. How can I add photos from social media to my Nixplay frame?
  4. How can I see Google Photos on my Nixplay frame?
  5. How can I send and receive photos to my Nixplay frame?
  6. How can I share photos from Facebook, Instagram and Dropbox on my Nixplay frame?
  7. What is the difference between an album and a playlist?
  8. Can I connect my USB power cable to any USB power device?
  9. How do I know my Nixplay Frame has the latest software updates?
  10. How can I pair a Bluetooth device for the first time to my Seed Wave?
  11. How can I install the Nixplay Frame Skill on my Alexa device?
  12. Alexa is telling me to update my Frame. What now?
  13. How can I unpair and re-set my Nixplay frame to its original factory settings?
  14. CS Process: The Video Quality and Conversion Guide
  15. What is the difference between Nixplay WiFi Seed and Nixplay Smart Frames?
  16. What is the warranty on my Nixplay or NIX frame?

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User Manuals for Existing Products

NIX Digital Frames

Nixplay Wi-Fi Cloud Frames

Contact Us

Ways to contact us:

Live Chat
Mon - Sun
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2 Call Us

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(855)-649-7529
(855)-NIXPLAY

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United Kingdom
01784-605066


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Deutschland
+49 32 211 122362


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07:00 - 16:00, CEST

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