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Frequently Asked Questions

1. How can I add photos to my Nixplay frame with playlists online?
2. How can I use albums to add photos to my Nixplay frame online?
3. How can I add photos from social media to my Nixplay frame?
4. How can I see Google Photos on my Nixplay frame?
5. How can I send and receive photos to my Nixplay frame?
6. How can I share photos from Facebook, Instagram and Dropbox on my Nixplay frame?
7. What is the difference between an album and a playlist?
8. Can I connect my USB power cable to any USB power device?
9. How do I know my Nixplay Frame has the latest software updates?
10. How can I pair a Bluetooth device for the first time to my Seed Wave?
11. How can I install the Nixplay Frame Skill on my Alexa device?
12. Alexa is telling me to update my Frame. What now?
13. How can I unpair and re-set my Nixplay frame to its original factory settings?
14. What is the difference between Nixplay WiFi Seed and Nixplay Smart Frames?
15. How does Nixplay Extended Warranty work?
16. What countries are covered with Extended Warranty?
17. How do I know the status of my Extended Warranty claim?
18. What is the warranty on my Nixplay or NIX frame?