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Frequently Asked Questions

  1. WiFi Connection Simple Troubleshooting Guide's
  2. What are the Nixplay Account common concern's?
  3. Simple Troubleshooting Guide's for possible Hardware Issue
  4. How do I know my Nixplay Frame has the latest software updates?
  5. How can I pair a Bluetooth device for the first time to my Seed Wave?
  6. How can I install the Nixplay Frame Skill on my Alexa device?
  7. How can I unpair and re-set my Nixplay frame to its original factory settings?
  8. Nixplay Plus Features
  9. How do I activate my Nixplay Plus Membership?
  10. 3-month Nixplay Plus gift voucher
  11. How does Nixplay Lifetime Warranty work?
  12. How do I make a Lifetime Warranty claim?
  13. What countries are covered with Lifetime Warranty?
  14. How do I know the status of my Lifetime Warranty claim?
  15. How can I cancel my Nixplay Plus membership?
  16. What happens to my content if I cancel my Nixplay Plus Membership?
  17. What is the warranty on my Nixplay or NIX frame?

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Ways to contact us:

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+1 (855) 649 7529
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+44 01784 605066


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Deutschland
+49 32 211 122362


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