Regarding this aspect in particular:
We apologize for the trouble with your Digital Photo Frame. Rest assured, we'll get right on it and provide a solution, either repairing or replacing the frame if needed.
The first step is to report the problem to us so we can get started on your Service Request. Please go to support.nixplay.com and click Email Us.Be sure to include the following necessary information:
One of our support agents will contact you regarding the action to be taken. The more vital information you provide, the faster we can get your problem sorted out. Have a good day!