The first step is to report the problem to us so we can get started on your Service Request.
Please reach out to us via:
- USA: (855)-649-7529
- UK: 017840605066
- DE: +49 32 211 122362
Please have the following details handy:
- Full Name
- Frame Order Number
- Frame Model Number or Frame Serial Number
- Shipping Address where the Frame is located
One of our support agents will assist you regarding the action to be taken. The resolution will depend on the outcome of the troubleshooting that was done and the warranty of the frame.