These are some of the basic steps that can help you with connectivity issues
Your SSID (Wi-Fi network) and password must match to ensure a secure connection to the server. The password serves as a security measure for any intruders who might hack crucial personal information from you.
Note: Wi-Fi passwords are case-sensitive. (i.e 'Abcd1234' is different from 'abcd1234') Be sure that you enter the exact password for your Wi-Fi connection
Be sure that there are no other devices connected to your Wi-Fi network to prevent data from being accessed by another device connected to you. The more number of devices connected to your network means more devices borrowing bandwidth from your network, thus making it slower in comparison and affecting your upload of photos into your album.
You should be aware of your signal strength. The further the distance, the weaker signal strength you get thus affecting the quality. Try to position the frame nearer to the Wi-Fi router and avoid any obstructions like walls, metal bookcases, etc. that may affect the signal strength between the router and the frame. If your router is located above or below the frame on different floors of a structure, position the frame directly where the signal is located for stronger signal strength.
Some routers have default firewalls that prevent other devices from connecting to the network, this also applies to MAC Address Filtering. The network selects what devices it will allow connecting to it. In this case, you might want to go to the router's settings and check whether the firewall is on and disable it. By default, this feature is not enabled on most routers except those with the second level of security implemented on it
Try connecting to other Wi-Fi networks to diagnose the problem. If the frame still cannot establish a connection with other networks, that means that the frame is most likely to be the issue that should be addressed. If your frame is able to connect using another Wi-Fi network, your own connection is the one that needs to be configured.