This article also answers the questions:
- I’ve lost my remote control. How can I get a new one?
- How can I replace my remote control?
- How can I replace my power adapter?
- How can I replace my frame stand?
If your accessories like a remote, power adapter or stand are broken or lost, please feel free to contact our Customer Support team.
*There is no remote control available for touchscreen frame models W08K, W10K & W10P.
Please have the following information to hand:
- Full Name
- Shipping Address where the frame is located
- Model of the frame or Serial Number of the frame
Then send it via email at email@example.com, once our Customer Support Team receives the request just wait 24 to 48 business hours and you will get an email update regarding the dispatch.