About this aspect:
If your frame isn't working well, our support team can provide solutions.
We are here each and every day to help you.
- Report your problem to us at support.nixplay.com and please provide some information as requested.
- Or, as an alternative, you may call us:
- The Solution to your problem is either we will troubleshoot the issue and provide a fix, or we can replace the frame under warranty.
- Please be sure to include the following information:
- Your Order Number for proof of purchase.
- The Model of the Frame
- A detailed description of the problem
NOTE: A support agent will then contact you with suggestions on the next steps. The more information you provide, the faster we can get your problem fixed using the specific information provided.
RELATED ARTICLE: Frame not working.