All Nixplay frames will automatically attempt to connect to Wi-Fi once they are plugged in and powered on. There is no external Wi-Fi on/off button.
If you are setting up a new frame, the setup will force you to log in to a wireless network. Use the up and down buttons on your remote to select the network you want. Press enter and a password prompt will appear.
If you are having difficulties connecting to Wi-Fi:
- Make sure that the SSID and network password are correct. Do note that the password is case sensitive.
- For wi-fi, physical barriers are physical barriers. Walls (and other items) can block signals. Make sure you are in the range of your wi-fi signal. Try placing your frame right next to your router to be extra sure.
- Check that the router firewall and MAC address filtering is on. Some routers have built-in firewalls preventing other devices from being connected to the network. This is the same case as MAC Address filtering, so you won't be able to connect. Check these settings on the router itself. By default, this feature is not used and should only be a concern if the router has had extra security measures implemented on the router.
- Try to connect to another wi-fi hot spot. Simple as this may sound, this can be a confirmation to the problem of your wi-fi network.
- Check your network web sockets: Nixplay Cloud Frames currently use HTML5 technology utilising Web-sockets to gain a higher level of Internet and Infrastructure efficiency. If you use a desktop browser on a laptop that is on the same Wi-Fi network, visit www.websocketstest.com to determine if your ISP has deployed web accelerators that can interfere with web-sockets on Port 80 or Port 443.
Some Satellite ISPs will deploy web accelerators and they offer a disabling option to facilitate apps that are having their network traffic impacted. We have added a feature for greater compatibility for those ISPs wishing to deploy web accelerators.
If when you visit the websocketstest.com site survey you don't have a "Connected" status ("No") for Port 80 but you do have a Connected Status for Port 443 ("Yes"), then you can go into the Frame's Main Menu>Settings>Compatibility Settings> and set this value to Port 443.
If your frame is to be newly setup, you will need to connect initially to a different WiFi Network to get the latest software update supporting this compatibility setting feature.
- Power cycling is the most effective troubleshooting step by experience. This helps in releasing any static build-up on any devices. Like any other, computers/machines get tired as well. So, you have to power-cycle both the frame and your router. Disconnect both of them from the power outlet. When plugging them back, connect the router first. Make sure that Internet or WLAN on router lights up (an indicator that WiFi is being set up) before turning the frame back on.