I purchased a Frame on eBay and now it’s having problems
About this aspect:
We get support calls sometimes from people who have purchased used frames from online stores like eBay. In as much as we would like to honor the warranties of the original purchaser, we don’t know when that took place and can’t verify if the frame is still within the warranty period without the original purchases’ Order Number.
We suggest you contact the seller and ask them for the original Order Number, usually looked up within their Amazon account transactions perhaps, and if that can be provided to process the return under the warranty, usually things work out with the frame being replaced given it’s still within the warranty period.