We strongly recommend that you only use the DC Power Adapter provided with your frame, and that you don’t connect your frame’s USB power cable to any other USB power source.
Utilising a different device for providing power is considered an alteration of the product and voids the warranty.
If for any reason your USB power adapter ceases to function, please contact our Customer Support team for help, ideally with your order number, serial number and original shipping address to hand.