My USB device is not recognized
About this aspect:
We rarely get situations where customers cannot play their photos from USB drives on our frames.
However, there are exceptions. We have experimented with compatibility using many brands such as Kingston, SanDisk and not found any significant issues.
Here's a breakdown of what the frames can handle:
Digital Photos Frames may draw a maximum of 5 unit loads (500mA). Most standard USB drives draw at least 1 unit load (100mA with a minimum operating voltage of 4.4V in USB 2.0)
Only things like USB external hard drives ever consume more than 500mA, so please note External USB drives will most likely NOT work.
Our Digital Photo Frame devices are compatible with USB 2.0 and older. Notably USB 3.0 USB drives are backwards compatible to USB 2.0 and will operate in USB 2.0 mode on the frames.
Considerations of other aspects:
Please confirm that there are no incompatible files on the USB device causing the processor to work on trying to process them unnecessarily. For example, If you are a Mac user, sometimes during transfer a Mac OS will add hidden driver files that can cause issues. Please completely check the contents of the USB to ensure only photos and videos are contained on the drive.
Further about Macs is that they can reformat your USB drive to a Mac specification. Below are instructions to format the USB drive to a compatible format.
Ensure the USB is in the port and the port is clear of any debris.
Try to use another USB Drive. If that is not working either, then perhaps the USB port is at fault. If you suspect this, please contact us with the model of the frame and the order number.
Although it shouldn't be an issue, if you have an SD Card inserted at the same time as the USB, try removing it and see if that makes any difference.
Please consider the above aspects, and we hope this has help to resolve the specific issue you are experiencing.
Mac USB drive formatting Instructions. Please note to backup your files as a safety precaution.
Please try reformatting the USB/SD card by following these steps:
Connect the USB drive to the Mac
Launch Disk Utility, located in Applications > Utilities
Locate the drive name from the left hand side of Disk Utility and click on it
Click on the “Erase” tab across the top
Next to “Format:” click the contextual menu and select MS-DOS(FAT)
Name the drive if you want, the name can be changed at any point
Click the “Erase” button and confirm again on the next pop-up window
Restart your MAC with the memory device still plugged in
After rebooting the frame, please add pictures and test if they will play on the frame