For any photographer, amateur or professional, the biggest gratification is taking that perfect shot that would be the pride of any social feed and looked distinguished on your mantelpiece. Making sure that all photos are displayed in the correct size and optimal specs is important to us. This guide, a part of Nixplay's Knowledge Base aims to make every photo count and allows you to start using your frame to its maximum potential.
*This guide is for photos only. If you have a video file that needs converting to the required MP4 or AVI formats, please click here for details.
Why can't all of my images fit to the screen, is my frame broken?
If you see images that go out of the frame, chances are that the resolution size is too big, the image may not be in the correct format or the file is corrupted on your side. To avoid any problems along the road, please make sure that all your photos are saved as JPEG, your photos are labelled along the same lines/ in a more uniform way such as IMAGE1, IMAGE2, IMAGE3. Distortions to picture quality, poor transitions and lag may result if they are labelled in significantly different ways such as ZXJKBF1, Ryanbirthday99, IMAGE1.
If I have an SD card already, could I purchase a frame and use it to upload and play the photos on it?
Yes, any models that are listed above can support your SD card. The only issue that may arise is that .... For more details, please refer
Is there any way to optimize and scale photos using the Nixplay cloud app?
Yes, product lines that are configured with the app. When uploading a photo through the mobile app, you can select the option to 'Optimize photos for faster upload'. This option downscales the resolution of your photos to Full HD instead of the original full resolution used by your mobile’s camera.
For further enquirers regarding the mobile cloud app, please click here for a comprehensive FAQ list that is your one-stop-shop to all things regarding uploading pictures on the move.
So you just got a Digital Photo Frame and you want to make sure your Photos are the best size for viewing?
Let's use as an example the X12B Digital Photo Frame. You want all you photos to display optimally on the frame without pictures being distorted, stretched, etc.
The resolution of the X12B Frame is 800 x 600 pixels. This is the setting for optimal image quality. If you are looking for a Photo Re-sizing Program, Faststone is a great free program to resize your photos.
How to do it:
Click HERE to download Faststone. This is a free program you can download on your PC.
Once downloaded, open the program and you will see a screen similar to this:
NOTE: Make sure the 'Batch convert' tab is highlighted in light blue.
Are there any other converters for Mac users?
As long as the output images are in the correct format and are within the specs above, there is no one specific converter that you must use - the choice is yours. Whilst, Fastone is available for both Windows and Macs, users of the Apple machines can use iPhoto for the job as detailed in the steps below:
1. Open iPhoto.
2. Select photos you wish to rename and resize.
3. Go to File > Export.
4. Export Photos window will appear.
5. Follow the settings below.
Note: For the dimension, 800 is for the 800 x 600 resolution. If your frame has a native resolution of 1024 x 768, then 1024 should be typed in and not 800. If your frame has a native resolution of 1366 x 768, then it should be 1366.
6. Select 'Sequential' for file name.
7. Prefix for sequential: 00 (the number Zero)
8. Hit the 'Export' button.
My frame had video capabilities but it's not playing, do I need to convert my file?
The most common issue that users have in not playing video is due to the file being in the incorrect format. Frame models that can support video can play MP4 or AVI files. Please click here for a more in-depth tutorial of how to do so.