About this aspect:
We cannot guarantee better quality on converted videos if you have already followed the guidelines we offer. The reason for this is that the chipsets for these frames are primarily designed to handle videos taken straight from one's camera in MPEG-4 or AVI format. The problem for us is that as more and more video formats and compression rates become available, with people taking videos from the likes of youtube, or re-editing them, or converting HD to Standard, our frames simply can't adapt to all these variations. We offer a conversion solution that will best convert the video to a format that the frame and its resolution can handle. So, for example, if you are trying to convert a HD video to play on our Standard Definition Frame, you will lose quality and be faced with sync problems. The chipset of the frame doesn't technically support HD.
Firmware Upgrades cannot solve these issues, I'm afraid. If the capabilities of the frame in terms of video, are not up to speed with your present requirements. At this stage, you might need to consider using a different tool to screen your videos on.
In the very words of one of our customers:
'I think what Nix means about MP-4 being tricky, is there are a bunch of different settings that can be used when encoding them. If you've ever made MP-4 videos with any software that has manual settings, you know what I mean. Even iPods will not play just ANY MP-4 file. You have to think of it this way - the video and audio are stored separately. You can save rubbish quality video with super high quality audio, and vice-versa. The playback device has to decode both of them at once, correctly. So many devices (iPods included) will only go so far at doing this before the processor is overloaded. Also, the playback firmware/software must be programmed to be able to cope with any combination of audio/video quality and playback. Most decent PC's won't have a problem, but small or portable devices only have so much processing power. If you check the specs on Apple's site for iPhone and iPod video playback, you'll see the limits of what even their gear can do. Contrary to what you say, John A. Martinis, there is not "ONE" MP-4 standard, there are almost limitless possibilities and combinations of saving audio and video quality and rates."