This article also answers the question:
- How can I perform a factory reset on my Nixplay frame?
For some frame models running older versions of our Frame software, you will need to do a factory reset in order to update the frame and get the new features.
This applies to models that are currently running firmware version 5.2.14 or 5.3.9. You can check which firmware you have by going to the settings on your frame and looking at the Firmware value in the Information tab (see image below).
Warning: If you do a factory reset, you will lose all activated playlists and settings on your frame. You can enable playlists once again from the mobile or web app.
Original Family Frame
Seed Family Frame
Edge Family Frame
Iris Family Frame