Wifi and Non-Wifi frames
- Check if the remote is being held correctly and being pointed to the IR sensor
- If the remote control is still not working, try to replace the battery
- The battery type is a 3V CR2025 Lithium cell battery
- If the battery door is difficult to open, you may try pushing it out with a coin
- If replacing the battery does not fix the issue please type in Accessories replacement on the chat to request a remote control replacement or send an email to support@nixplay.com and provide the information below:
- Full Name:
- Shipping address where the frame is located:
- Model Number of the frame:
- One of our Support Specialists will attend to your request within 24 to 48 business hours.