If the remote control to your NIX or Nixplay frame doesn't appear to be working, try:
- Ensure there is no obstruction between the remote control and the frame. Point the remote control directly to the middle of the frame display.
- It is possible that the battery is flat. You can replace the CR2025 (lithium metal) battery by carefully opening the slot at the back of the remote control unit (here's how).
- If the problem persists, please reach out to our Customer Service team for support.