If the remote control to your NIX or Nixplay frame doesn't appear to be working, try:
- Ensure there is no obstruction between the remote control and the frame. Point the remote control directly to the middle of the frame display.
- It is possible that the battery is flat. You can replace the battery by carefully opening the slot at the back of the remote control unit (here's how).
Frame Model Battery Type Original Frame CR2025 Edge Frame CR2025 Iris Frame CR2025 Seed Frame CR2025 Smart Frame CR2032 Smart W10G Frame 2 x AAA
- If the problem persists, please click the link below: