My remote control doesn't appear to be working. What should I do?

If the remote control to your NIX or Nixplay frame doesn't appear to be working, try:

1. Ensure there is no obstruction between the remote control and the frame. Point the remote control directly to the middle of the frame display.
2. It is possible that the battery is flat. You can replace the battery by carefully opening the slot at the back of the remote control unit (here's how).
   
   

   Frame Model	Battery Type
   Original Frame	CR2025
   Edge Frame	CR2025
   Iris Frame	CR2025
   Seed Frame	CR2025
   Smart Frame	CR2032
   Smart W10G Frame	2 x AAA

   
   
   
3. If the problem persists, please click the link below:

          https://support.nixplay.com/hc/en-us/articles/115002206983-How-can-I-get-a-replacement-frame-accessories-