My Nixplay frame screen is black/white/blank. What can I do?

There are a few things you could try if you see a black, white, or blank screen (i.e. your frame is not displaying any photos or video):

1. Check your Nixplay Account if the frame appears to be online. If yes please click the link below for a basic troubleshooting guide.

• https://support.nixplay.com/hc/en-us/articles/5511331866905

      2. If the frame appears to be offline, there is a possibility that the frame doesn't have power in it. If                that's the case click the link below to follow the basic troubleshooting guide.

• https://support.nixplay.com/hc/en-us/articles/5511033380121 

      If further assistance is needed you can always contact our Customer Support Team.