There are a few things you could try if you see a black or blank screen (i.e. your frame is not displaying any photos or video):
- Check to see if there are any photos on the frame. If there are no photos on the frame, it will automatically go to sleep after one minute. To check to see if there are photos on the frame, use your remote control, go to Browse Playlist. All photos should appear here.
- Check that the frame is connected to power.
- If you can see a faint display, check the frame’s brightness settings by using your remote control. Go to Frame Settings and adjust the brightness.
- If the problem persists, please contact our Customer Service team. Kindly have your order number, serial number and original shipping address to hand.