There are a few things you could try if you see a black, white, or blank screen (i.e. your frame is not displaying any photos or video):
For Wifi Frames:
- Check your Nixplay Account if the frame appears to be online. If yes please click the link below for a basic troubleshooting guide.
2. If the frame appears to be offline, there is a possibility that the frame doesn't have power in it. If that's the case click the link below to follow the basic troubleshooting guide.
If further assistance is needed you can always contact our Customer Support Team.