What is the returns policy? Ryan Ducie Updated May 19, 2019 16:50 Follow In this Article: An up-to-date returns policy is available here. An up-to-date warranty is available here. Related articles How does 'My Nixplay Rewards' work? How can I unpair and re-set my Nixplay frame to its original factory settings? Contact Us How can I get a replacement or spare part? What is the warranty on my Nixplay or NIX frame?