We are delighted to stand by our Product’s quality.
If you are unhappy with your order due to a defect, damage, or a quality issue we are happy to make it right!
Nixplay will guarantee that the products will conform to each of their general descriptions within the Nixplay - FujiPrints application and will be free from any defects in design, material, or workmanship for thirty (30) days from the date of shipment, except for defects caused by any customer provided corrupt or malformed images or files.
If you experience a product defect, or damage to the product upon delivery, or a quality issue within the 30 day period, please contact us:
We may ask you to provide a photo that will allow us to confirm the issue and solve your problem promptly. Nixplay will communicate with our printing partner (FujiFilm) and will either recreate your order or provide a refund to make sure you love your custom-made product. We may ask you to return the defective product prior to receiving credits or refunds. In this case, you will be responsible for shipping costs.