For Nixplay Wi-Fi Frames:
Try turning the frame off, then turning it on again. If this fixes the issue, make sure your frame's software is updated to the latest version.
If restarting the frame doesn't work: You can try performing a factory reset on your frame. Follow these instructions to reset your frame. You should see a blue progress bar on the frame's screen. If this doesn't work, please get in touch with our Customer Service team.
For NIX Non-WiFi Digital Photo Frames:
1. Remove the memory card/USB thumb drive, turn your NIX frame off, then turn it on again. If this fixes the issue, make sure your frame' firmware is updated to the latest version.
If restarting the frame doesn't work: Please get in touch with our Customer Service team.