Simple troubleshooting guide if the frame is not turning on.
For NON-WIFI Frame Models except for Digital Frames
- Check if the adapter is properly plugged in.
- Unplug all the memory devices (USB and SD) and the power adapter from the frame.
- Plug the power adapter back. Do not plug in the storage devices yet.
- Turn on the frame using the power button, not with the remote.
- If the frame still won’t turn on, plug the frame into a different known working power outlet
- If the same issue copy the link of this article then send an email to support@nixplay.com and paste the link on the email.
For NON-WIFI Digital Frame Model
- Check if the adapter is properly plugged in.
- Unplug all the memory devices (USB and SD) and the power adapter from the frame.
- Plug the power adapter back. Do not plug in the storage devices yet.
- Turn on the frame using the power button, not with the remote.
- If the frame still won’t turn on, remove the cord stand at the back of the frame.
- Then plug the power adapter pin directly at the back of the frame.
- Now plug the power adapter into a different known working power outlet.
- If the same issue copy the link of this article then send an email to support@nixplay.com and paste the link on the email.
For WIFI Frame Model except for Smart Frames
- Check if the adapter is properly plugged in.
- If the frame still won’t turn on, plug the adapter into a different known working power outlet.
- Ask the customer if they can plug the USB port into a computer USB(For Frames that has a USB Power cable only)
- If the same issue copy the link of this article then send an email to support@nixplay.com and paste the link on the email.
For WIFI Smart-Frame Model
- Check if the adapter is properly plugged in.
- If the frame still won’t turn on, unplug the power adapter from the cord stand.
- Remove the cord stand from the back of the frame.
- Plug the power adapter pin directly at the back of the frame.
- Now plug the power adapter into a different known working power outlet.
- If the same issue copy the link of this article then send an email to support@nixplay.com and paste the link on the email.