Simple troubleshooting guide if your frame is on a Black or White Screen.
Check your Mobile App or Web App if the frame is online.
Check if you see a faint display:
Check the frame’s brightness settings.
If brightness is set to highest try to perform a Factory Reset for Wi-Fi frames and no memory power cycle for non-Wi-Fi frames.
Identify if the frame is not having issues with power.
No Memory Power Cycle:
- Unplug AC Adapter at the back of the frame.
- Remove all external storage plugged into the frame like USB/SD Card.
- Press the power button at the back of the frame for 10 seconds.
- Plugin the AC Adapter back to the frame and check if the frame will display photos.
Note: If the same issue copy the link of this article then send an email to firstname.lastname@example.org and paste the link on the email.