1. It is recommended that you contact Nixplay Support.
2. The Frame problem will be investigated.
3. The frame will be reviewed for eligibility under the lifetime warranty policy.
Please be ready for the following:
- Frames Serial number
- Order Number and Order Date
- Nixplay account username
4. Our dedicated team will review and approve the Lifetime Warranty claim once it has been submitted.
5. The updates will be sent to your e-mail address as soon as they are available.