Kindly note that only items purchased directly from the Nixplay Shop can be returned to Nixplay.
For products purchased from any of our third-party vendors (including but not limited to Amazon, Newegg, Walmart, and Best Buy) items must be returned in accordance with that store's respective return and refund policies.
For items purchased from Nixplay.com, you can return your items within 30 days of the item purchase date.
For US Orders
Please use this link to initiate your return request using your order id and email used for purchase.
Once your return is submitted, we will follow up with detailed instructions to complete your return.
For Canada, UK, EU Orders
Please contact the Nixplay Support Team as soon as possible via phone, live chat, or support ticket.
United States: Monday to Friday, 9 a.m. to 5 p.m. Central Time
United Kingdom: Monday to Friday, 7 a.m. to 5 p.m. GMT
Deutschland: Mo - Fr, 07:00 - 16:00 CEST
+49 32 211 122362