General

Order Management

• How Can I Modify My Order?
• How Can I Cancel My Order?
• How Can I Return My Purchase?
• What Can I Do If I Didn’t Receive My Order Within The Specified Delivery Timeframe?
• How Can I Know My Order Number?
• How Can I Track My Order?

Nixplay Plus Subscription

• How does Nixplay Extended Warranty work?
• What countries are covered with Extended Warranty?
• How do I know the status of my Extended Warranty claim?
• What happens to my content if I cancel my Nixplay Plus subscription?
• I'm trying to activate Nixplay Plus but my credit card isn't working. What should I do?
• Can non-Nixplay Plus subscribers enjoy extended video?

See all 10 articles

Fuji Prints

• How long do I have to contact Nixplay if I have a physical problem with my Fujifilm Print?
• What is Fuji Prints on the Nixplay App?
• Nixplay Quality Commitment to Printed Photos
• FujiFilm Privacy Policy
• FujiFilm Terms & Conditions

General enquiries

• What is the difference between Nixplay WiFi Seed and Nixplay Smart Frames?
• I Can’t Find Anything About My Problem On The Nixplay Knowledge Base. How Can I Create A Support Ticket?
• My Nixplay Frame is Stuck on Loading. How Can This Be Fixed?
• What is the screen protector for?
• What is the Difference Between NIX, Nixplay, and Nixplay Signage?
• How can I pay for my purchase with Affirm?

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Warranty

• What is the warranty on my Nixplay or NIX frame?
• My digital photo frame has stopped working and may still be under warranty. What can I do?
• Is my warranty still valid if I purchased my frame on eBay?