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Technical FAQ & User Guides

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  • How to get the latest software on older Wi-Fi frames (performing a factory reset)
  • How can I unpair and re-set my Nixplay frame to its original factory settings?
  • VideoTutorial Nixplay Iris Cable Stand
  • Activity Sensor - Iris
  • Light Sensor - Iris
  • Email Users Helpful Info
  • How do I remove/disable a Playlist from the Frame?
  • How can I get a replacement or spare part?
  • Photo Management: How to Delete Photos?
  • Change Password / Registered Email:
  • How to Add Friends & Family and Share Photos with them?
  • The Motion Sensor is set to turn my frame off, but it doesn't. Why?
  • Nixplay Seed Frame Quick Start Guide
  • How can I connect my Nixplay frame to a public Wi-Fi network (Hotspot)?
  • Username Change Info
  • I purchased a Frame on eBay and now it’s having problems
  • Connecting your Cloud Frame through your iPhone Personal Hotspot
  • Will Customer Service be able to see all my photos?
  • How do I delete a Playlist from the Frame?

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